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Responsible Gambling Policy

GENERAL

At Wild.io, we have developed an entertainment platform that maximizes enjoyment and rewards while also encouraging responsible behavior. While we strive to offer a fun experience, we also urge our players to gamble within their means.

Gambling is a source of leisure and entertainment for most individuals, but it can have adverse effects on some. To address this issue, we have created a policy that outlines our commitment to responsible gambling and reducing the harm that may be experienced by vulnerable consumers who are at risk of developing gambling problems.

RESPONSIBLE GAMBLING

The idea of "Responsible Gambling" encompasses a wide range of practices that seek to promote safe and healthy gambling habits, with the goal of minimizing the potential harm that can arise from problem gambling. While individuals are ultimately responsible for their own actions, service providers also have a responsibility to ensure that their gambling services are provided in a way that prioritizes consumer safety and well-being.

There are a few easy steps to take to ensure your gambling habits are responsible:

  • The purpose of gambling is to provide an enjoyable and entertaining experience, not a means of making money. It should never be viewed as a solution to financial problems.
  • To ensure responsible gambling, it is important to set a budget and adhere to it. Keep track of your spending and only gamble with the predetermined amount. Avoid chasing losses or using funds designated for other areas of your budget.
  • Additionally, ensure that you only gamble during your allotted leisure time and do not let it interfere with your daily routine. Monitor the amount of time you spend gambling to prevent it from becoming a problematic behavior.

PROBLEM GAMBLING

When an individual loses their ability to regulate their gambling behavior, specifically the frequency and amount of money spent on gambling, it is considered the start of problem gambling. Early detection of gambling issues can be done by honestly answering the following questions:

  1. Did you lose time gambling?
  2. Has gambling affected your home life negatively?
  3. Has your reputation been damaged from gambling?
  4. Have you ever felt remorse after gambling?
  5. Do you ever gamble to solve financial difficulties?
  6. Has gambling caused a decrease in your ambition or efficiency?
  7. Have you gambled, or carried on gambling, to win back your losses?
  8. After a win, do you have an urge to return and win more?
  9. Do you often gamble until your last money is gone?
  10. Do you ever borrow to finance your gambling?
  11. Have you ever sold anything to finance gambling?
  12. Are you reluctant to use "gambling money" for normal expenditures?
  13. Does gambling make you careless with the welfare of yourself or your family?
  14. Do you ever gamble longer than you had planned?
  15. Have you ever gambled to escape worries?
  16. Have you ever committed, or considered committing, an illegal act to finance gambling?
  17. Does gambling cause you to have difficulty sleeping?
  18. Do you get the urge to gamble when you are emotionally upset?
  19. Did you get the urge to gamble to celebrate any good fortune in your life?
  20. Have you ever contemplated self-harm or suicide as a result of your gambling?

Answering “yes” to 7 or more of the questions above can be a solid indicator of problem gambling, as per Gamblers Anonymous.

MINORS

At Wild.io, gambling is strictly prohibited for individuals under the age of 18. We implement random checks through the payment portals used for deposits. If it is discovered that a player is under 18 years old, all winnings will be forfeited, their account will be closed, and local law enforcement authorities will be notified in the player's country of residence.

We strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.

RESPONSIBLE GAMBLING POLICY AT WILD.IO

To assist players in gambling responsibly, Wild.io offers gambling limits that players can set on their account to control the duration of the sessions or the money they can afford to use on the site.

You can set limits on the amount you lose, wager, spend in one game (inside the Casino side), or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section. Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]

  • Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit 50 mBTC, put a Loss Limit of 10 mBTC and then go on to win 100 mBTC, you can still lose more than 10 mBTC of the 100 mBTC balance as it is based on the initial deposit instead of the winnings. This limit currently applies only inside the Casino side.
  • Wager Limit. A limit on the wagered amount for a day, a week, or a month. This limit currently applies only inside the Casino side.
  • Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated. This limit applies to the account as a whole, including both Casino and Sportsbook.
  • Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated. This limit applies to the account as a whole, including both Casino and Sportsbook.
  • Session limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from the period of 6 to 1000000 minutes. This limit currently applies only inside the Casino side.

FURTHER SUPPORT

Although we are 100% dedicated to helping any individual with gambling problems, we highly recommend speaking to independent professional services for dedicated assistance with problem gambling: