Frequently Asked Questions
How Long Does It Take For A Withdrawal Request To Be Processed?
The processing time for withdrawals is typically automated and can take up to 10 minutes. However, certain withdrawals may undergo manual auditing for security purposes. After processing, the confirmation time in the blockchain may vary. If your withdrawal has not been processed within 1 hour, please contact us via chat or email, and we will provide prompt assistance.
What Should I Do If I Forget My Password?
Forgot your password? No worries! You can quickly reset it by visiting our 'Forgot Password' page. If you encounter any difficulties along the way, our exceptionally friendly 24/7 support team is here to assist you in real time. Simply click on the green chat icon at the bottom right of this page to open a chat or reach out to us via email at [email protected].
What Time Is Displayed On The Site?
The time of events displayed depends on the time zone settings of your device's operating system. Also, please keep in mind that the casino is functioning on UTC time.
How Do I Place A Bet?
Want to start your betting journey? We know how.
To place a bet:
1. Find the event and market you want to bet on.
2. Click the odds of the outcome of your choice. If you want to place the Combo or System bet, click the odds of several events.
3. If you've selected several outcomes, choose the required type of bet: Combo or System.
4. On BET SLIP in the right-side menu, enter a stake amount.
5. For the System bet, select the system type.
6. Click the Place Bet button.
Once your bet has been placed, it will appear on the MY BETS tab.
What Types Of Bets Can I Make?
We offer three different types of bets:
• Single Bet: With a single bet, you wager on the outcome of a single event. Keep in mind that you'll need to place a separate stake for each individual bet.
• Combo Bet: A combo bet involves betting on two or more events. All the bets you add to your BET SLIP are combined, and their odds are multiplied to determine the total odds value. To place a Combo bet, simply select the odds, enter your stake, and submit your wager. You'll need more than one selection in your bet slip to create a Combo bet.
• System Bet: The system bet is an advanced version of the Combo bet. In a system bet, not all selections have to be successful for your bets to win. For instance, in a 3/5 system bet, only three out of five selections need to be correct for you to win some money. This offers a bit more flexibility and higher chances of winning compared to a traditional Combo bet.
Why Can't I Place A Bet?
Can't place a bet? See the most common issues and solutions below.
• The market has expired, which means it is no longer offered. You can select another market and place a bet.
• The odds of your selected outcome have increased or decreased. Please use the Accept button to accept it, or set the automatic acceptance of odds changes.
• A technical error may occur. Please refresh the page and try again.
How Can I Adjust the Displayed Odds Type?
• Navigate to the bottom of the sidebar on the website.
• Expand the 'Odds' list.
• Choose your preferred odds type.
• The odds will be instantly updated.
Keep in mind that the system's internal calculations are based on decimal odds. The different odds types are provided solely for your viewing convenience.
What's The Difference Between Various Sports Betting Odds Formats?
• European Odds (Decimal): Shown as decimals, represent total potential payout.
• British Odds (Fractional): Displayed as fractions, showing potential profit and stake.
• Hong Kong Odds: Positive or negative decimals, indicating profit or stake per $1 bet.
• American Odds (Moneyline): Positive/negative numbers for potential profit or stake on a $100 bet.
• Indonesian Odds: Similar to American, expressed as profit on a 100-unit stake.
• Malay Odds: Positive/negative numbers for profit or stake on a 1-unit bet. Understanding the format used by your sportsbook is crucial for informed betting decisions.
How Can I Set Up Automatic Acceptance Of Odds Changes?
To enable automatic acceptance of odds changes, follow these steps:
• Open your BET SLIP and click on Settings.
• Under the "Odds changes" section, you'll find three options to choose from:
• Do not accept: This option means that if the odds change, you won't be able to place bets until you manually approve the new odds.
• Accept only when the coefficient is increased: With this choice, any increase in odds will be applied automatically to your bet. However, you'll need to manually approve decreased odds.
• Accept all changes: Selecting this option means that you'll automatically accept any changes in odds, whether they increase or decrease.
• Once you've made your selection, click "Done" to save your preferences. Now, the system will handle odds changes according to your chosen settings.
What Happens If The Event I Bet On Gets Canceled?If the event you placed a bet on is canceled, rest assured that your money is secure. In the event of a cancellation of any selection within your bet, the entire bet will be voided, and your initial stake will be refunded. Should you have any further inquiries, please feel free to reach out to our support team.
What Happens To My Bet When I Cash Out?
After you've made a bet cashout, the bet is calculated and closed. The stake amount or its part is returned to your account. Keep in mind that the cashout amount may be less than the potential winning amount if your bet was doing well before cashing out.
Conversely, if your bet was not performing as expected, the cashout value might be more than your initial stake but less than the potential winnings. The option to cash out can be a strategic move to secure some profit or minimize losses before an event concludes. It's important to consider the live odds and the situation of the event when deciding whether to cash out or let the bet ride until the end.
Why Can't I Cash Out A Bet?
If you can't find the bet cashout feature, it's important to understand that this feature may not be available for all bets. Here are some common reasons why bet cashout may be unavailable:
• Bet Type Restrictions: Bet cashout may be disabled for certain types of bets or specific markets. Not all bets are eligible for this feature, so it depends on the sportsbook's policies.
• Combo Bet Limitations: In the case of Combo bets (combining multiple selections), if at least one selection in the Combo bet has already lost or ended unfavorably, the cashout option may be disabled for that bet.
• Bonus Usage: If you placed a bet using a bonus or promotion, the sportsbook may restrict the use of the cashout feature on that specific bet.
• Cashout Value: Bet cashout may not be available if the potential cashout amount is zero or negative, meaning there's no profit to be gained from cashing out.
• Market Suspension: If a specific market within the event is suspended for any reason, the cashout feature may be temporarily disabled until the market reopens.
• Account Restrictions: In some cases, the sportsbook operator may have disabled the bet cashout feature for your account based on their policies or your betting history. If you're unable to find or use the bet cashout feature and none of the above reasons apply to your situation, it's advisable to reach out to the sportsbook's customer support for assistance. They can provide specific information regarding the availability and eligibility of the cashout feature for your account and bets.
What Is A Quick Bet?
A "Quick Bet" feature simplifies the process of placing bets on live events by eliminating the need to manually enter the bet amount each time you make a wager. When you enable the Quick Bet option, you can swiftly place bets with just a single click. All you have to do is choose the stake you're comfortable with, and your bet is placed instantly. This feature is designed for convenience, especially when you want to act quickly during live events.
What are Freebets And How Do I Utilize Them?
Freebets are bonuses that let you place bets without using your own money. They are promotional offers provided by sportsbooks, offering you a risk-free way to bet and potentially win real money. Keep in mind that there may be specific terms and conditions associated with Freebets, so it's essential to review them to make the most of this bonus.
To utilize your Free Bets, follow these steps:
• Add a selection to your bet slip.
• At the bottom of the bet slip, you'll find a tick-box that allows you to select and use your Free Bets.
Please note that Free Bets have a validity period of 7 days from the date of issue. Any remaining Free Bet amount after this 7-day period will be deducted from your account.
What are Comboboosts?Comboboosts are bonuses designed to enhance Combo bets by providing an additional coefficient, also known as odds or a multiplier. When you place a Combo bet and Comboboosts are available for that particular bet, the system will automatically apply the Comboboost with the higher value. These boosts can significantly increase your potential winnings on Combo bets and add extra value to your betting experience.
Can I Claim Bonuses For Both Casino & Sportsbook With A Single Deposit?
No, you cannot claim bonuses for both the casino and sportsbook with a single deposit. Bonuses are typically specific to each section of the platform (casino or sportsbook). You can choose one type of bonus based on your preference, and your deposit will be credited accordingly. Be sure to review the terms and conditions associated with each bonus to make an informed decision about which one to select when making your deposit.
What Are eSports?
Esports are competitive video gaming events featuring professional players and teams competing in popular games. These events can be watched live in arenas or online via streaming platforms. Esports encompass various game genres, have organized competitions with substantial prize pools, and attract a diverse global audience. The industry has grown in popularity, gaining recognition from mainstream media and sponsors. Esports also include professional organizations, and there's a potential for betting and gambling on match outcomes.
Do I Get Wild Points For Placing Bets?
As of now, Wild Points can only be accumulated through casino gameplay, and they are not earned for placing bets.
Can I exchange Wild Points for Free Bets?
Yes, you have the option to exchange your Wild Points for either Cash Bonuses or Free Bets. To determine your current point balance, you can check it (https://wild.io/?m=wild-points), and from there, you can choose to use a portion or the entirety of your Wild Points for these benefits.
Does betting count towards the VIP Club?
No, currently, sportsbook bets do not contribute towards the VIP Club.
How Can I Gamble Responsibly?
• View gambling as a form of entertainment rather than a way to make money.
• Make sure you are familiar with all the details before wagering any money,
• Only wager money that you can comfortably afford to lose.
• Utilize deposit limits to help manage your spending.
• Avoid the temptation to chase your losses. This can lead to serious problems.
• Keep track of the time you spend gambling and set reminders to ensure you don't lose track of how long you've been playing.
• Take regular breaks from gambling to maintain a healthy perspective and prevent excessive play.
• Refrain from gambling when you've consumed alcohol or are in a distressed emotional state, as impaired decision-making can lead to losses.
• Keep tabs on your gambling activity using tools like History to understand your spending patterns.